Generally speaking, people who are in business are not inclined to give their company’s strategic assets away to the competition. However, many attorneys and law firms do exactly this and they don’t even realize it!

When it comes to online marketing, what many attorneys fail to realize is the actual value of their online presence.

All too often, “beach front property” in the form of a top website ranking on any search engine, is simply given away to a competitor because of what may be good, yet ill-conceived intentions. A typical scenario is when someone at the firm takes the initiative to update or re-write some content on the firm’s website. Without realizing it, their modifications have dropped the website from the search engines rankings, leaving the vacancy for Google to fill with a competitors website instead.

An even worse case scenario that happens quite a bit, is when a firm decides a sleek new website is in order and proceeds to simply replace the old site without consideration of how established that site has become with the search engines, losing every ranking they’ve ever achieved. Ouch!

To put things in perspective and to illustrate the value of a top search engine ranking, let’s take the following example. Imagine your firm’s website ranks among the first five results on Google for a very common search phrase like, “Boston divorce lawyers”. According to Google’s keyword search volume, this particular phrase is searched over 1,500 times per month. That averages more than 18,000 searches per year.

Statistically, the top 5 results will get more clicks than any other result on the page. So let’s conservatively assume 20% of the people searching this phrase click one of the top five results. This one search term drives 3,600 visitors to your website every year. This is not a ranking you want to lose!

So what’s the value of a good ranking?
1. New Clients: If you are a Boston area divorce lawyer, and you have 3,600 people visit your website who have searched specifically for “Boston divorce lawyers” then, arguably you’re attracting highly qualified potential clients. Even if only 1% of the 3,600 visitors decide to contact you, that’s 36 new inquiries for just that one search term. The question is, how many of those inquiries can you convert to clients?

2. Visibility: There is tremendous value in name recognition and branding. Dominating the search engine pages for specific geographic and practice area searches enhance your exposure and confirms credibility to prospective clients searching the web. If you fail to maintain your rankings or if you do something to ‘give it away’, Google will easily replace you with one of its 24,199,000 other possible results – most likely it will be your competition - and you can start over.

I often remind clients that the Internet is a marketplace and needs to be treated as such. If you plan to actively participate in this market to advance your business, then you really should understand the value of what you have and what you’re trying to obtain. Failing to realize the value of ranking on the first page of Google for “Massachusetts divorce lawyer” or, on the flip side, expecting that your new site will rank for “Boston real estate attorney” because that’s what you do, is simply navigating the marketplace blindly. And with any mismanaged investment it will eventually catch up with you.

Ian Bardorf is a Massachusetts Internet marketing and advertising advisor working with lawyers and law firms throughout the region on enhancing their online effectiveness in the areas of SEO, paid search, social media, affiliate marketing, blog and website development, and targeted local search marketing campaigns.

Many attorneys are looking for effective ways to market their legal services on the Internet. Done properly, Internet marketing is undoubtedly one of the most cost effective and productive ways of growing your firm. However, attorneys suffer from the relentless bombardment of inbound solicitations that claim will change their business, and drive highly qualified clients to the doorstep.

Claims like “Guaranteed 1st page Google ranking” and “We’ll put you on the top of Google“, and “Your firm will have an exclusive listing” will certainly lead one to believe that dominating the web in any particular practice and geographic area is only a credit card charge away. The reality of many of these offers is often only realized when the only noticeable increase are those appearing on your monthly credit card statement.

Determining which offers are worthwhile and which offers are scams may be nearly impossible to decipher unless you dig in and do your homework. Unfortunately for attorneys, there simply isn’t enough time in the day to practice law AND effectively manage a marketing strategy that produces results.

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The days of simply spending more money to buy a top placement in Google’s sponsored ads section (not the natural listings) is long gone. Yet, there still remains a misconception among many that if you simply increase the amount you’re willing to spend on a keyword, you can buy top placement. Not true.

Google changed its criteria for serving ads several years ago as it became abundantly clear to Google that they could make more money. So the smart folks at Google asked themselves, “what will it take to make more people click on more ads?” Thus, the Adwords ‘Quality Score’ was implemented and Google did make a lot more money.

Here’s the scoop: the Google system calculates a ‘Quality Score’ for each of your keywords. It looks at a variety of factors to measure how relevant your keyword is to your ad text, to the landing page text and to a user’s search query. A keyword’s Quality Score updates frequently and is closely related to its performance. In general, a high Quality Score means that your keyword will trigger ads in a higher position and at a lower cost-per-click (CPC).

Read the rest of this entry »

I’d like to launch a new blog focused on Internet marketing for lawyers and law firms, but I first need a cool name.

Below are a few suggestions from colleagues that I thought worthy of consideration. Let me know what you think of the potential blog titles below, or feel free to suggest your own. I appreciate your help.

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Competition among lawyers, especially in today’s business environment, is as fierce as ever. As a sole practitioner or small law firm, every little advantage that you can create against competitors is going to benefit you. Many attorneys put themselves at a distinct disadvantage without even realizing it. For those attorneys who are not Internet savvy, here are three simple online marketing suggestions that address common mistakes, are easily implemented, and will give you an advantage over the competition.

1. What’s with that email address?

Even something as small and as simple as an e-mail address can have a large impact on your business when it comes to determining whether or not you are going to earn a new client’s business over the competition.

When the internet was first taking off a few years ago, nearly everyone was signing up to utilize free web based email services such as AOL.com, Verizon.com, Gmail.com, Yahoo.com, etc. These free web-based email services were very convenient and were primarily created for individuals that wanted email accounts. Even if the account was created for small business purposes, it was acceptable then, but this has changed significantly in recent years.

Now that we have moved so far forward in the realm of digital business, something looks fishy if you are still using one of these free email service providers as your primary business e-mail address. In fact, you may actually be giving people the wrong idea about your law firm by telling them that you are not serious about what you do. Because it has become so important for attorneys to have websites, you should already have an email to correspond with your website name, meaning that there is absolutely no need for using a free web based service for your email needs.

Solution: The cost to coordinate your website address and your email address is no more than $20 - $50 per year. The positive business perception created with perspective clients make it worth every penny and then some.

Read the rest of this entry »

Question: How do I get the best listing in the search engines?
Well, you’ve got to love the enthusiasm surrounding this question.

I’ll assume your asking about getting great rankings in the organic search listings as opposed to the Sponsored Listings or the local business listings which comes at the top of the search engine page when someone search with a geographic reference, like “Boston, MA divorce lawyer“.

This is referred to as SEO - Search Engine Optimization. Although there are many components to a well optimized web site, it basically comes down to this (according to Google):

• In your site design, use text rather than images and Flash for important content

• Have relevant and descriptive content on the specific topics you focus on.

• Make your site work with JavaScript, Java and CSS disabled

• Organize your site such that you have pages that focus on a particular topic

• Avoid HTML frames and iframes

• Use normal URLs, avoiding links that look like form queries (http://www.example.com/engine?id)

• Market your site by having other relevant sites link to yours

• Don’t try to cheat the system (by stuffing your pages of keywords, or attempting to target specific content at search engines, or using link farms)

If you have a question about marketing your law firm on the Internet, ask me.

If your law firm sponsors an event make sure you ask the host to add a link to your website from the online description of the event.  Here’s why.

Many times an event coordinator will ask an attorney to speak at an upcoming event on an area of their specialty or focus. In their own marketing efforts the coordinator will publish the details of the events highlighting the speakers invited.

The value of publishing your website (and getting an active hyper-link to your site) in their online listing is significant. It’s significant not because people attending the event will see your site and click through to visit your website, but because a link from their site to your website serves as “a vote” in Google’s eyes. Even better, if the event is about Massachusetts real estate law, and the listing details topics about Massachusetts real estate law, then links to your website which also discuses Massachusetts real estate law, then you’ve potentially established a highly effective link. The more effective links you create, the more “authority” your site will earn in the eyes of the search engines. More authority equals more visibility.

Got a question? Let me know if you have any questions about building effective links to your website.

The practice of search marketing has significantly progressed over the past few years and businesses from Fortune 100s to the two attorney law firm in South Boston, are reaping the benefits. However, still most businesses fail to embrace what is arguably the most cost effective means of marketing and advertising their services by continuing to believe that effective marketing on the Internet is simply having a website.

Search marketing is a continual process of integrating and optimizing various online components. The fact is, there is only so much real estate on the search engine result page (SERP) and we all know that Google is not going to present your website ten times as the only choice. The search engines look for variety. They select websites, blogs, directory listings, social profiles, videos, press releases, PDF files, and just about anything digital that they can index.

Effective search marketing converts searchers into clients by ensuring your brand appears within the SERPs in the right place, at the right time and with the right message. Your chances of obtaining optimal SERP real estate for highly appropriate and targeted search terms significantly diminishes if you simply rely on your website alone. Read the rest of this entry »

Question: Isn’t “optimizing” a website just the task of adding lots of targeted keywords?

Although adding appropriate keywords to any web page is a critical step in properly optimizing a site, it is just one task from various interdependent actions and processes required to effectively optimize any site.

Perhaps the most important factor regarding the “process” of adding appropriate keywords to your website is specifically ‘how its done’.

The most severe ramification for improperly optimizing your site is becoming “blacklisted” by the search engines. That means, your website will never be served in the search engine results. One would really have to be totally negligent or willing to take a tremendous chance for potential short term value to become blacklisted for improper implementation of keywords, but it does happen.

For a more complete answer regarding the optimization of your website, I would invite you to read my article title SEO 101.  Let me know what you think.

A quick and easy way to determine if your website has been indexed or is even being recognized by the search engines is to do a simple search engine index check.

Here’s how:

To determine how many of your web pages the search engines have discovered and indexed use the following techniques. If your website has 50 pages and you see that the search engines have only indexed 25, then you know that half of your web pages are not appearing on any search engine result pages (SERPs).

Yahoo! To determine if your site has been indexed by Yahoo! you will use Site Explorer.  This allows you to explore all the web pages indexed by Yahoo! Search.

Google: To determine if your site has been indexed by Google, you can simply type “site:yourdomain.com” in Google’s search box. Be sure to enter your website’s domain, and not ‘yourdomain’

Got a question? Let me know if you have any questions about your search marketing strategy.

Twitter is getting a good ol finger wagging, browbeating, reprimand from its users. Why you ask? Well, its simple. And its kind of complex too. The short of it is that Twitter has decided to remove a feature that allows users to “Reply” to all users who are part of the conversation, whether they follow you or not.  Twitter says they implemented this change because:

“based on usage patterns and feedback, we’ve learned most people want to see when someone they follow replies to another person they follow — it’s a good way to stay in the loop. However, receiving one-sided fragments via replies sent to folks you don’t follow in your timeline is undesirable. Today’s update removes this undesirable and confusing option.”

However, many Twitterers have responded negatively to this abrupt change and through the hashtag feature, folks are voicing their displeasure in a somewhat Twitter uprising by adding #fixreplies to their Tweets. Here, you can see how it works for yourself: #fixreplies.  

The underlying issue for Twitter is this. If you build a social community that becomes popular, like Facebook, MySpace, LinkedIn and lots of others, then you (Twitter) need to keep in mind that its the community of users that have made your property so successful and will continue to make it successful. Because individuals have selected your community as a place they wish to live and visit, they expect to be included in decisions that affect their quality of life in their community. Its the age old struggle between an authoritative party who think they know best and the people who are affected. Online social communities are not exempt from this dynamic. So, Twitter, lets have a Tea Party!

In an online world where just about everything can be tracked and measured, why do so many marketers have trouble putting ROI on any sort of online marketing, advertising or lead generation campaign?

There was a terrific post by Pat LaPointe on the measurement of Social Media where he adds his comments and insight to an interview with three experts from well-know companies who were asked about the best ways to measure the ROI of a social media campaign.

The bottom line ascertained by the interviews is that it’s difficult and nobody really has a grasp on it just yet. The real message that Pat points out is: Read the rest of this entry »

Social networks like Facebook, LinkedIn, Twitter and all the rest may have seemed a little adolescent, juvenile, immature (you choose your favorite) just a few years ago but today they are undoubtedly integrated into the vast majority’s daily lives.

A few short years ago many folks, ahemmm, my age, didn’t see the value of subscribing to such online communities believing wholeheartedly that they were for high school and college kids who were living their reckless youth. Forget about the older generations (meaning, older than me) as they feared all sorts of catastrophic repercussions for such reckless online behavior. From simple online privacy intrusions, comparable to the 1980’s telemarketer calling at dinner time (drove my Dad nuts), to the idea that somehow your ATM pin number and credit card information would inexplicably spread throughout the world, the older generation had very little interest in this “fad”.

Well, perhaps these social networks are maturing beyond those awkward adolescent years because today, social networking communities have successfully integrated in to all generations and lifestyles. You can find a community for anyone regarding Read the rest of this entry »

Question: Given the distortions caused by SEO, can the results of Google be trusted?

Ah, the age ol question, “Is SEO ultimately advertising?”

Given that it is in the best interest of Google, and the other major search engines, to serve the most authentic results in the organic section of the SERPs, (they would lose significant share if everyone thought it was just a search engine of advertisment), I maintain that the results are credible - at least for now.

The results may not always be what you’re looking for or expect, but the various criteria, algorhytmic and otherwise, used to determine the results favor an authentic process.

The question suggests that perhaps organic results are obtained by underhanded methodology, i.e. the way to “distort” a result is to do something black hat. And yes, that happens, so that is a distortion caused by ‘black hat’ SEO. Otherwise, simply optimizing your web pages properly only helps the search engines identify and possibly serve your web page as an appropriate result.

So simply optimizing and playing by the rules in itself does not, in my opinion, lead to the distortion of the results and nor is it consider advertising. Good PR perhaps, but not advertising.

Question: What are some of the consequence for mid to large sized companies who choose not to consider search engine marketing strategies?

For a mid to large sized company who relies on volume business in either BtoB or BtoC, to choose not to consider search engine marketing strategies because they don’t see the value is VERY hard to swallow. The consequences could be numerous but in my opinion the thought of alienating your audience by not being where they are is a certain slow death.

Many traditional marketers like to chalk up their lack of search marketing initiatives by stating emphatically “our audience doesn’t go online.” Which is the equivalent of stating that we’re going to give the online marketplace to our competitors, we believe in spending tons of money to “push” our message out to the masses, and we prefer to keep our COGS higher then necessary doing things the way we know how, the good ol fashion way.

When in doubt - invest in having professionals do a comprehensive opportunity analysis of your online marketplace. At least this way your CEO has the data to make a knowledgeable business decision.