Twitter is getting a good ol finger wagging, browbeating, reprimand from its users. Why you ask? Well, its simple. And its kind of complex too. The short of it is that Twitter has decided to remove a feature that allows users to “Reply” to all users who are part of the conversation, whether they follow you or not.  Twitter says they implemented this change because:

“based on usage patterns and feedback, we’ve learned most people want to see when someone they follow replies to another person they follow — it’s a good way to stay in the loop. However, receiving one-sided fragments via replies sent to folks you don’t follow in your timeline is undesirable. Today’s update removes this undesirable and confusing option.”

However, many Twitterers have responded negatively to this abrupt change and through the hashtag feature, folks are voicing their displeasure in a somewhat Twitter uprising by adding #fixreplies to their Tweets. Here, you can see how it works for yourself: #fixreplies.  

The underlying issue for Twitter is this. If you build a social community that becomes popular, like Facebook, MySpace, LinkedIn and lots of others, then you (Twitter) need to keep in mind that its the community of users that have made your property so successful and will continue to make it successful. Because individuals have selected your community as a place they wish to live and visit, they expect to be included in decisions that affect their quality of life in their community. Its the age old struggle between an authoritative party who think they know best and the people who are affected. Online social communities are not exempt from this dynamic. So, Twitter, lets have a Tea Party!

In an online world where just about everything can be tracked and measured, why do so many marketers have trouble putting ROI on any sort of online marketing, advertising or lead generation campaign?

There was a terrific post by Pat LaPointe on the measurement of Social Media where he adds his comments and insight to an interview with three experts from well-know companies who were asked about the best ways to measure the ROI of a social media campaign.

The bottom line ascertained by the interviews is that it’s difficult and nobody really has a grasp on it just yet. The real message that Pat points out is: Read the rest of this entry »

Social networks like Facebook, LinkedIn, Twitter and all the rest may have seemed a little adolescent, juvenile, immature (you choose your favorite) just a few years ago but today they are undoubtedly integrated into the vast majority’s daily lives.

A few short years ago many folks, ahemmm, my age, didn’t see the value of subscribing to such online communities believing wholeheartedly that they were for high school and college kids who were living their reckless youth. Forget about the older generations (meaning, older than me) as they feared all sorts of catastrophic repercussions for such reckless online behavior. From simple online privacy intrusions, comparable to the 1980’s telemarketer calling at dinner time (drove my Dad nuts), to the idea that somehow your ATM pin number and credit card information would inexplicably spread throughout the world, the older generation had very little interest in this “fad”.

Well, perhaps these social networks are maturing beyond those awkward adolescent years because today, social networking communities have successfully integrated in to all generations and lifestyles. You can find a community for anyone regarding Read the rest of this entry »

Question: Given the distortions caused by SEO, can the results of Google be trusted.

Ah, the age ol question, “Is SEO ultimately advertising?”

Given that it is in the best interest of Google, and the other major search engines, to serve the most authentic results in the organic section of the SERPs, (they would lose significant share if everyone thought it was just a search engine of advertisment), I maintain that the results are credible - at least for now.

The results may not always be what you’re looking for or expect, but the various criteria, algorhytmic and otherwise, used to determine the results favor an authentic process.

The question suggests that perhaps organic results are obtained by underhanded methodology, i.e. the way to “distort” a result is to do something black hat. And yes, that happens, so that is a distortion caused by ‘black hat’ SEO. Otherwise, simply optimizing your web pages properly only helps the search engines identify and possibly serve your web page as an appropriate result.

So simply optimizing and playing by the rules in itself does not, in my opinion, lead to the distortion of the results and nor is it consider advertising. Good PR perhaps, but not advertising.